Shipping

SHIPPING

We ship throughout Europe (including islands) and the shipment is made via express courier directly to the address indicated by the customer at the time of ordering. Each shipment is accompanied by the relevant tax receipt or, if requested at the time of purchase, an accompanying invoice.

  If the products are available, delivery to the carrier/express courier for shipment will take place within 1-2 working days from the payment credit date. If the product is not available, or must be produced in the Twinsbros factory, delivery to the carrier/courier express for shipping will take place within 1-2 working days from the end of production date or from the payment credit date if subsequent to production.

  The subsequent delivery times of national shipments by the carrier/express courier are between 24/48 hours from departure from our warehouse for Italy. For Europe, delivery times vary from destination to destination.

  In any case, given that the delivery times indicated may vary depending on the carrier/express courier, Twinsbros Surfboards does not guarantee the absence of delays and will not be responsible for any inefficiencies in delivery.

  The customer undertakes to verify at the time of delivery the exact number of packages received and to check their external appearance, reporting, immediately upon delivery, the presence of external anomalies that may preclude the integrity of the content, such as, for example, not limited to, signs of wear, creases in the cardboard, holes, damaged packaging tapes, openings and more.

  In the event of an incorrect number of packages or the presence of damage to the packaging, the customer undertakes to sign the courier's waybill with the so-called "reserve clause" by affixing the wording SPECIFIC CONTROL RESERVE AND EXACTLY INDICATING THE TYPE OF ANOMALY FOUND with one of the following formulas, such as by way of example and not limited to: "damaged package, package with folds, open package, dented package, package wet, neck with BRT tape, neck destroyed, neck crushed, neck broken etc.”

  We inform you and specify that at the time of delivery it is still necessary to sign your signature and also the words: "RESERVATION OF CONTROL OF MATERIAL AND QUANTITY" as pursuant to art. 1698 c.c. unreserved receipt of the transported items will prevent the customer/recipient from reporting damage to the transported items.

  In the event that the courier, for any reason, does not provide the possibility of signing with Reserve of Control specifying the extent of the damage, the Customer is required to refuse the goods and immediately notify Twinsbros Surfboards.

Any dispute relating to any damage or disservice must be communicated to Twinsbros Surfboards no later than 24 hours from the date of delivery of the goods.

If the recipient does not comply and does not adhere to the obligations and related indications contained in the above clauses, he will lose his right of withdrawal.