Right of withdrawal

RIGHT OF WITHDRAWAL

The Customer, pursuant to Legislative Decree 22/5/99 N°185, has the right to withdraw from the purchase and proceed with returning the goods within 14 days of receiving them. A necessary condition for exercising the right of withdrawal is the substantial integrity of the product. The customer/consumer is required to keep the original package and packaging perfectly intact, as well as all the accessories supplied at the time of sale. To exercise the right of withdrawal the customer must simply:

- send a written notice via email to: info@twinsbros.net. This communication must specify his wish to withdraw from the purchase and the product or products for which he intends to exercise the right of withdrawal.

- return the goods intact and duly repackaged in the original packaging at his own expense to the address: Twinsbros Surfboards: Via Fabio Filzi 19 int 4, 57122 Livorno.

Once your return has been inspected and accepted by our quality control team, your refund will be issued.

The right of withdrawal is excluded for surfboards, kites, SUPs pursuant to the law and this contract as these products are intended to be customized according to the customer's specifications.

The right of withdrawal does not apply to online purchases made on the site by companies or freelancers.